Privacy Policy

This page explains how Gransino collects, uses, stores, and shares personal data provided by visitors and registered players. The policy applies to all interactions with the platform, including account registration, deposits, gameplay, and customer support requests. Understanding these terms helps players make informed decisions about the personal information they share. For any data-related questions, the designated contact is dpo@gransino.com.

What Data Gransino Collects

Gransino collects personal data through several channels: the account registration form, payment transactions, gameplay activity, and direct communications with support. The categories of data collected include full name, date of birth, email address, postal address, phone number, payment method details, and government-issued identification documents submitted during identity verification.

Technical data is also gathered automatically. This includes IP address, browser type, device identifiers, session duration, pages visited, and geographic location derived from connection data. Gameplay logs, wagering history, and transaction records are retained as part of the operational record.

For players in the United Kingdom, certain data fields are required to complete the know-your-customer process before a withdrawal is processed. Acceptable identity evidence includes a valid passport, national identity card, or driving licence. Address verification typically requires a recent utility bill, bank statement, or a comparable document.

How Personal Data Is Used

Data collected by Gransino is used for a defined set of purposes:

• Processing account registrations and verifying player identity
• Reviewing and approving deposits and withdrawals in GBP or supported cryptocurrencies including Bitcoin, Litecoin, and Ethereum
• Conducting anti-fraud screening, source-of-funds checks, and compliance reviews
• Delivering customer support by email or via 24/7 live chat
• Sending promotional communications where consent has been given
• Meeting legal and regulatory obligations applicable in the player’s jurisdiction
• Investigating disputes, flagging suspicious activity, and enforcing the one-account rule

Data is not used to make fully automated decisions that have a significant legal effect without a human review stage. Players suspected of fraudulent activity, duplicate accounts, or third-party payment use may have their accounts reviewed, restricted, or closed, in line with the published Terms.

Data Retention and Storage

Personal data is retained for as long as an account remains active and for a period thereafter as required by applicable law or internal compliance procedures. Accounts that remain inactive for 180 days may incur a £5 monthly administration fee, and the platform may contact the account holder before taking further action.

Sensitive data, including payment details and identity documents, is transmitted through a protected network using encryption. Customer funds are stated to be held in dedicated client bank accounts, separate from the operator’s own funds. The data controller for the website is the operating entity; the formal data-protection contact point is dpo@gransino.com.

Sharing of Personal Data

Gransino may share personal data with third parties in limited circumstances. These include payment processors handling GBP transactions, game software providers delivering content to UK-located accounts, identity and fraud verification services, and regulatory or law enforcement bodies where disclosure is legally required.

Game providers such as Spinomenal, Yggdrasil, Hacksaw Gaming, and Evoplay may receive session-level data for technical delivery purposes. The platform operates with 90 listed providers, and data sharing with each is governed by applicable data-processing agreements. Data is not sold to third-party marketing companies.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to support session management, remember player preferences, and analyse site performance. Players may manage cookie preferences through browser settings, although disabling certain cookies can affect how the site functions. Analytics and marketing cookies may be deactivated without affecting account access.

Player Rights

Players have the right to request access to the personal data held about them, to request corrections where information is inaccurate, and to request deletion of data in circumstances where retention is no longer required. Requests can be submitted to dpo@gransino.com. The platform aims to respond to data-subject requests within the timeframes set by applicable data-protection law.

If a player wishes to close their account, the request can be submitted through customer support. Standard account closure requires no outstanding balance and no pending withdrawal requests. Self-exclusion requests are also handled by the same support channel.

For further guidance on Gransino responsible gambling tools and how player data is used in that context, a separate page is available. Players based in Great Britain who want to understand the full scope of data use across the Gransino online casino are encouraged to review all available policy documents before registering.

Contact and Complaints

Data-related enquiries should be directed to dpo@gransino.com. General support is available at support@gransino.com, and formal complaints can be submitted to complaints@gransino.com. Complaints submitted by email should include the account username, the registered email address, a clear subject line describing the concern, and a detailed explanation with relevant dates. The platform targets a response within 10 days for complete complaints, with complex cases potentially requiring additional time.